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Orders & Payments
Below are some of are common questions about Orders & Payments
What payment methods do you accept?
We accept major payment methods including credit/debit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options available at checkout.
How do I place an order?
You can shop directly on our website and add your favorite items to the cart. Once you’re ready, proceed to checkout and follow the steps to complete your order.
Can I change or cancel my order after placing it?
Orders cannot be changed once they are placed. Please double-check your items, sizes, and shipping address before completing your purchase.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
At the moment, we only ship within the United States.
How can I track my order?
You’ll receive a tracking number via email once your order has shipped. Tracking updates may take up to 24–48 hours to appear.
What is your return policy?
All sales are FINAL. We do not accept returns or exchanges. Please review your items and order details carefully before completing your purchase.
We are not responsible for:
- Lost or stolen packages.
- Incorrect shipping addresses entered at checkout.
Please ensure that your shipping information is accurate before placing your order.
Issues With Your Item
If your item arrives damaged, defective, or incorrect, please contact us within 2 days of delivery so we can assist you.
To qualify for a replacement:
Email us at info@ohmybookness.store
Include your order number and clear photos of the issue
If we are not contacted within 2 days of delivery, we are unable to resolve the issue.
Contact Us
Email: info@ohmybookness.store
Please include your order number in the subject line.
What is your processing time?
Processing Time
Our current processing time is 1–2 business days. This is the time it takes to package and prepare your order for shipment.
Shipping Time
We ship using USPS Ground Advantage. According to USPS, the estimated delivery window is:
2–5 business days (after the package is dropped off at the post office).
Delivery times may vary due to holidays, weather delays, or USPS service issues. You can check more details at usps.com.
Shipping Rates
We use automated USPS rates at checkout. Rates are calculated based on your location and package weight.
Lost or Stolen Packages
We are not responsible for lost, stolen, or incorrectly delivered packages due to incorrect addresses entered at checkout.
If this occurs, please contact USPS directly to file a claim.
Order Tracking
A tracking number will be emailed to you once your order has been shipped. Please allow 24–48 hours for tracking updates to appear.